Contact Us
You are here: Support Services
A.Hourly Support

Our Hourly Support Services plans give you access to the entire team to proactively support your network, all for a low hourly rate that fits your budget.

Our Hourly Support Services plans include the following features:
  • Block hours to be used towards pro-active maintenance, support, administration, troubleshooting, documentation, and project work
  • Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
  • Dedicated Help Desk that can be accessed via email, Web, or phone
  • 24x7x365 on-call availability
  • Guaranteed response times
  • No additional charge for access to any member of our team
  • Regular reports that detail down to the quarter hour the work performed
  • Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
  • Performance guarantee
  • Hardware Installation and Support Services
  • Software and Solution Deployment Services
B.Consulting Support

We offer consultancy services for organization with respect to design of small to large and complex networks like LAN, WAN (Copper and Optical Network), Wireless Network, Management tools, RFP Documentation etc.

Geminsys IT infrastructure consulting services group offers vendors with neutral consulting to assist customers in taking the most appropriate IT infrastructure related decision.

GEMINSYS offers consulting services in the domains on Security, Enterprise Systems and Enterprise Storage.

C.IT infrastructure Management Services

Our IT Infrastructure Management Services targets Small to Medium sized customers and helps them Reduce the total Cost of owning and Maintaining the IT infrastructure vide a outsourced Services model.

This Services helps customer to maintain the IT infrastructure Without Owning a manpower / IT Administrator
Geminsys provides Level 1 / Level 2 / Level 3 Engineers on site depending upon the location needs and help the customer organization

  1. Deploy IT Infrastructure.
  2. Provide Helpdesk Support to internal users
  3. Take Ownership for all the IT infrastructure related Issues
  4. Assist The Client Organization in It Related Documentation and Procurement
  5. Maintain a standard norms related to downtime related issues

Some of other Value Added Services that we offer are
  • Care Pack / Support Pack – Offers Warranty Extension Services and upgradation of support levels to onsite 4hr 9x5, 4hr 13x5, 24x7, 6hr CTR.
  • Annual Maintenance Contract – Maintenance Contracts for all products after the standard or extended warranty.
  • Upgrades – Upgrades for desktops, laptops, servers based on compatibility, scalability etc.
  • Accessories / Consumables – With Special Corporate Discounts, we offer genuine accessories and consumables for all HP products.
  • Rentals – Rental of printers, computers, laptops, servers, UPS and also hire purchase options.
  • Facility Management – Facilitates IT support engineers for all types of IT requirements, from desktops to server and network administration.

Customer Support

Our dedicated helpdesk team would be a single point of contact for any Product Support calls related to HP desktops, laptops, peripherals, servers and storage devices covered under warranty, AMCs or trade calls. Our entire team is technically trained and capable of supporting the respective products and efficient enough to handle any complex problems and escalations.

We handle our calls with utmost care to ensure that the solution offered is quite effective, by addressing the root cause of the related issues. Working constantly towards efficiency and reliability on that has been our motive, to allow a stable and smooth operational environment to the customers.


We offer installation support to any of the products, while delivered along with the Hardware/Software and include demos for any new products when required.

We provide extended support services to key customers on varied products like onsite service, advance replacement of spares. Our internal inventory resources are dedicated for support calls, attending calls during extended hours under emergencies. We enable proactive updation of any known issues on product offering and ensure timely corrective measures to address issues faster.

We provide support on upgrades, migration of products and restoration with the new subsystem on transformation. Our engineers are eager to provide any online support for technical queries as well.

Our Value Added Services
HOME | ABOUT US | PARTNERS | NEWS & EVENTS | CONTACT US Copyright © 2010 Gemnet Info Systems
design by